Shipping Policy
GLOBAL COVID-19 PANDEMIC - IMPORTANT NOTIFICATION
COVID-19 is having a tremendous impact on our daily lives. One of the issues impacted heavily is air travel. This impact global shipping as commercial aviation is one of the largest fulfillment methods for packages.
All online merchants (including charmingleathers.com) are currently affected by this pandemic, and experiencing shipping times extend beyond our control.
Most orders are still being delivered within a few business days, while other orders are experiencing delays of 15 days or more.
Further impacting CharmingLeathers are stay at home orders in 2 of the 3 jurisdictions from which we fulfill product. This means 2 of our warehouses are in cities where local officials have required the closure of warehousing as non-essential businesses.
We are working hard to move inventory to our primary warehouse which is not affected by any restrictions, but delivery times are still affected,
We are all being impacted by COVID-19 in our daily lives, and we appreciate your patience and understanding as we work hard to deliver your orders.
As always, any orders that may get lost during shipping will replaced for you at our cost.
Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers Domestic and International Shipping.
The shipping options are as following:
Free Shipping for all orders above $99+
| Small Order Shipping | $4.95 |
| Standard Shipping + Shipping Insurance | $7.95 |
| Shipping Insurance + Get Pushed to Front of Line for Fastest Delivery | $25 |
What are your shipping and processing times?
Standard Shipping Times
USA and Canada: 7 - 14 business days
Oceania: 7 - 14 business days
Europe: 7 - 14 business days
Latin America: 7 - 14 business days
Other countries: 7 - 21 business days
Processing Times
Orders can take up to 3-6 business days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
Please note that the tracking information will be displayed 2-5 days after you've received that email from us.
If you need more detailed information, please shoot us an email at support@charmingleathers.com and we'll help you out!
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
